genesiswse web store FAQ section

Navigate to the product you are interested in purchasing, and click the Buy Now button. You then will enter the shopping cart, where will be asked to fill out attributes about the product(s) of interest as well as shipping and payment information. All online transactions are secure and encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.

Unfortunately, we do not offer sample orders for our products EXCEPT with certain favors. Please feel free to order your samples of favors online. You will be charged the unit price of the product sample plus shipping and handling.

We want you to have a pleasant shopping experience that is easy and fun. We feature pictures of our products, often showing them decorated to give you inspirations. Just click on the Categories link or type what you're looking for in the search bar (both at the top of the page) to start looking for that special something. If you get lost, you can always retrace your steps by clicking on the links in the address or history bar.

All prices listed on our site are quoted in US Dollars.

We accept Visa, Mastercard, American Express and Discover credit card payments. We also accept cashiers checks, money orders and personal/business checks. All orders paid by personal/business checks shall be processed and shipped once payment has been posted.

All orders shipped to destinations within the state of Tennessee are charged 9.75% sales tax. Orders sent to destinations outside the state of Tennessee are exempt from sales tax.

Not at this time. We apologize for any inconvenience.

We assure you that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certified by Thawte to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

There is a minimum quantity on most certain products. Those that are required will be listed for each product in the product description. You are welcome to place an order in any quantity above our minimum order. If you would like to see a product prior to making a purchase, you are welcome to place a sample order.

Our products are ever-changing and will not appear online once they are sold out.

Once your order has been processed and is ready to be shipped, we will send an email containing the UPS or USPS delivery and tracking information. Please note that orders placed without an email address will not receive delivery or tracking information.

At this time, we only ship within the 50 United States and Canada. International shipping will be available soon.

We use United Parcel Service (UPS) and United States Post Office (USPS). To calculate shipping costs to your location, simply add the products and quantity you wish to purchase into your shopping cart and choose your shipping method/price.

Yes, you will receive an email confirmation for your order. This email will contain details of your order including your order number, product description and amount due. A second email will be sent once your order is ready to be shipped. This email will contain your tracking number.

All products featured on our site provide a shipping lead time. The specified shipping lead time indicates the time needed to process and ship your order. Holidays do not count as business days. Please note that this lead time does not include transit time.

We want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return all new products to us for a full refund. (All consignment items can be exchanged for credit only.) We will not accept any returns without a return authorization number. Please contact us within 7 days of receiving your order to obtain a return authorization number. Once return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 10 days from the return authorization was issued. We reserve the right to reject any returns and exchanges that do no meet these conditions.

All claims for damaged, defective or missing product(s) must be filed with Genesis Inspirations within 7 business days of receiving your order. Please email us at [email protected]. Please note that Genesis Inspirations or Genesis Weddings & Special Events are not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS and USPS). However, we will be happy to assist you in filing a claim with the shipping carrier.

You may change or cancel your order as long as the order has not been processed and shipped. Once the order has been processed, we do not allow changes or cancellations to be made. All changes and cancellations will be subject to a 20% restocking fee once the order has been processed.

We do not offer a service to assemble and package favors at this time.

We do not have an affiliate program at this time.

We do not offer wholesale pricing on our products.

We would love to exchange links with any reputable site. Please email us with your request.

Please email us at [email protected] for information regarding advertising on genesiswse.com

We are committed to protecting the privacy of our customers and using information responsibly. Please be assured that Genesis Inspirations respects your privacy. Any information we collect from you is used to help us communicate with you and is never sold or disclosed to outside thrid parties.

All information we collect through our website is used solely to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. Financial information (credit card numbers, credit card expiration dates, billing address, etc) that is collected is used only to bill you for products and services and are not stored.

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser. They make it possible for us to store contents of your shopping cart until you are ready to check out and recognize your browser when you visit. By doing this, we can personalize your return visits and save you time during checkout. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies.

The site uses a secure socket layer (SSL) certified by Thawte to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy.

We are committed to quality customer service. We are constantly reviewing your feedback to improved and enhance your shopping experience. You can tell us what you think by sending us an email to [email protected]